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NetHunt’s Changelog

All product updates, improvements, and fixes — in one place.

Want to stay updated on our product roadmap? Keep an eye on this page

icon Notifications

Chat Notifications & Auto-Assignment

NetHunt CRM - Chat Notifications & Auto-Assignment
We've added notifications for chat changes, working similarly to task notifications. New conversations can also be automatically assigned to managers in a round-robin rotation, so inquiries reach the right person faster.

You'll receive browser or email notifications when:

  • you're added to or removed from a conversation;

  • a chat is closed or reopened;

  • a new message appears in a conversation.

Guide
icon Tasks

Daily Tasks Digest

NetHunt CRM - Daily Tasks Digest
A new set of personal settings is now available in the Tasks section.

Each user can now:

  • enable or disable task preview;

  • turn on a daily task digest;

  • choose a convenient time to receive it.

Guide
icon Fields

More accurate calculations in Related summary

NetHunt CRM - More accurate calculations in Related summary
We've updated the logic for formulas that pull data from linked records in Related summary.

If a value is empty — for example, a client has no deals yet — the system now automatically counts it as 0 rather than returning an error. Your analytics will be cleaner and more reliable as a result.
Guide
icon Access

Updated filters: faster, clearer, more flexible

NetHunt CRM - Updated filters: faster, clearer, more flexible

More flexible record access settings

Previously, access permissions could only be set for all records in a folder or for records where a user is listed as responsible.

Now you can open access based on field values.

For example, a manager can be set to see only companies with the country "Spain" and status "Client" — making it easy to segment your database between different teams.

We've also added an Import access permission.

Admins can now restrict which users can access the Import section, so each team works only with relevant records and data stays under tighter control.

The summary of our product releases
for previous years

Released in 2025 (Q1 - Q3)

Notifications

  • Notifications center — a single place to manage all alerts
  • In-app and browser notifications
  • Key activity alerts, including:
    • When you're assigned to a record;
    • Upcoming task due dates;
    • Mentions in records

Integration with WhatsApp Business

  • Creating deals and contacts from WhatsApp Business messages
  • Messaging from within the CRM
  • Reflecting chats in the client’s customer record (timeline)

Chat Search

  • Search conversations in messengers by contact name, username, phone number (if saved in the system), or group chat name.

Improved Instagram Integration

  • The content of Instagram posts and Reels is now visible in CRM chats. View content without switching between apps and communicate with customers in one place.

Automations

  • Leaving and pinning comments in the client’s card within the Timeline from automations.
  • Option to skip “Wait for date” steps in automation. If the date in the field has already passed, the step execution is not canceled but continues. Previously, the process would simply stop, but now it can be configured as needed.
  • Date format for the “Webhook event” trigger. You can now choose the desired date format yourself, for example, mm/dd/yyyy or dd/mm/yyyy.

API

  • In “Make API call,” the PATCH, PUT, and DELETE commands have been added — now you can create more complex and flexible scenarios via the API.

Data Import

  • From now on, when importing data via CSV, new unique values are added to existing records instead of overwriting them. You can now add new tags to existing records directly during the CSV import process.

Facebook

  • We’re adding Facebook Messenger to the Chats section
  • Respond to Facebook messages directly from the Chats section
  • View Facebook messages on a record’s Timeline
  • Reply from the Timeline

Integration with Aircall

  • Creating contacts and deals from calls
  • Saving calls in the client’s record on the Timeline
  • Ability to listen to call recordings

Automations

  • Timestamps for tracking time intervals (how long a deal stays in a specific stage, how quickly managers respond to inquiries)

Tasks

  • Bulk selection and update of Tasks

UI/UX improvements

  • Added field type icons to columns and client cards
  • The “Created” and “Updated” fields now display not only the date but also the exact time, making it easy to distinguish newly created records from those that were only updated

Workflows

  • New Workflow trigger, New chat conversation, which allows starting a workflow when a new message arrives into a connected chat.
  • New Wait step added, Wait for a chat interaction, which allows to continue a workflow after a manager replies or closes the conversation
  • New Wait step added, Wait for email bounce/privacy, which allows to react when a particular or any email bounces in a workflow

Fields

  • Added new field type, Related summary, which allows to pull data from related records and backlinks to see their aggregated data
  • Timestamp data (via macros) for the Trigger and Wait events

VoIP

  • Added a new trigger: New VoIP call. Allows to start a workflow when a new call is received, made or missed
  • Integration with Phonet

Mobile apps

  • File uploads on mobile apps

Released in 2024

Data enrichment

  • Integration with Apollo for email search and automated enrichment of records
  • Integration with Hunter for finding emails and automated data enrichment

Integration with LinkedIn

  • Sending and receiving direct messages through NetHunt CRM
  • Automate the process of sending connection requests through workflows
  • Sending of messages directly through workflows
  • Supported the linking button on pages My network, “People you may know”, “You might like”, Recommendations

Workflows

  • Multi-channel sequences combining emails and LinkedIn messages
  • Improvement: Round-robin user assign order in workflows now doesn't reset when a user gets added/deleted to the users pool
  • Added the option to Copy steps in workflow
  • Added ability to link emails to the task in the workflow

Messengers

  • Expanded chat permissions, allowing users to manage access by both roles and individual users
  • Added the option to Open phone number in WhatsApp from customer record

Roles and permissions

  • Added the new field setting — “Limit field editing” that allows only some users edit the data inside them.
  • “Hidden groups” on customer record based on Special visibility permissions.

Tasks

  • Added a new type of Notification email — “Task Due date updated”. Send a notification to all users listed in a task once somebody changes a Due date.

Other

Released in 2023

Workflows

  • Closing all workflow branches no longer required to activate it
  • Option to re-arrange the spit and filter branches order
  • Option to change workflow owner
  • Split and filter branches redesign
  • Web-form drop-downs no longer default to the first option for respondents
  • “Response data” support in Make API call workflow action
  • Use macros in inserted inks in Workflow emails
  • Support zoom in/out in workflow templates
  • Filter for the webhooks, webforms and API response data
  • “Increase/decrease by” support for numbers and currency
  • Option to “inherit” related records from an existing records when creating a new one
  • Ignore automatic emails opens and clicks by bots
  • Prevent sending automatic emails to previously bounced addresses
  • Make API call: Support GET requests and Headers

Messengers

  • Group chats support for WhatsApp
  • WhatsApp stability improvements
  • Group chats support for Telegram
  • Phone number suggestions when creating a new Contacts from a Telegram chat
  • Telegram (personal accounts) integration
  • WhatsApp (personal accounts) integration
  • Instagram (business accounts) integration
  • Viber (bots) integration
  • Ability to archive chats

Record form improvements

  • Option to resize record form
  • Improve readability of the timeline items text

Usability improvements

  • Support filtering Tasks, Campaigns and Workflows by the deleted users
  • Make the current user as the first one in the User-type filters
  • Roll-back functionality (revert mass updates and import)
  • Option to Copy fields
  • “Required per stage” setup improvements (support for the “Only” option)
  • Simplified Ringostat connection process
  • Card views performance improvements
  • Mobile: Multiple bug fixes and stability improvements
  • General search performance improvements
  • Related records visual improvements
  • Display related records in the record history (instead of “References”)
  • New statistics fields: Last calendar event date
  • Right-to-left UI support
  • Open records in a new tab (via middle click and Control(Command) + LClick)
  • Card view navigation improvements
  • Various controls improvements (added search and filtering options)

Roles and permissions

  • Show fields based on roles and record assignee status (“Limited fields visibility”)
  • New permission: “Read-only” if not assigned/owns a record
  • Files uploaded to a record are now shared with your team by default

Email campaigns

  • Email campaigns delivery slow-downs fix
  • Custom SMTP stability improvements in Email Campaigns
  • Custom tracking domains support for higher email deliverability
  • Added the option to expand the record linking menu (x2)
  • Mass records linking improvement
  • Linked emails processing improvements (for records and tasks)

VoIP

  • UniTalk integration
  • Redirect incoming calls to the record’s assigned manager

Mobile

  • iOS: add a separate button to edit field date
  • iOS: add option to preview the contents of the emails in Timeline
  • Support for mentions in Timeline
  • Open links in comments
  • Multiple bug fixes and stability improvements

Other

  • New Statistics field type — “Sender of the last email”
  • Add the option to open a phone number in the Telegram app
  • Improve the Email campaigns statistics consistency

Released in 2022

Workflows redesign and improvements

  • Retry failed steps
  • Cancel active or waiting steps
  • Improved runs history and details
  • Add option to disable a Workflow while letting active runs to complete
  • Generated PDFs are shared by default
  • Add “Record ID” macros
  • Workflows reactions: wait for open, wait for click
  • Go to workflow run details from a record history
  • Continue workflow / Send emails only in the allowed timeframes (not only days)
  • Trigger by tag added/removed
  • Auto-link newly created record
  • Filter by related records
  • Filter operator: is any of
  • Forms multiple choice field

Webforms improvements

  • Country field type
  • Redirect to a custom page on submission

Email deliverability improvements

  • Set manual delay between emails (in Workflows) i.e. limit emailing speed
  • Custom SMTP SSL connection support

Integrations

  • Ringostat integration
  • Stream Telecom integration
  • Binotel integratiom

Messengers

  • Telegram bots integration
  • Open chat in Viber via the Phone field

Records auto-creation

  • Add option to create new suggested Contacts and Companies via Gmail Compose dialog
  • Add Auto-create suggestions for Facebook and Intercom
  • Improve name suggestions when creating new Contacts from Inbox

Search improvements

  • Enable Search by a partial phone number
  • Allow creating new records directly from Search results
  • Add “Show all results” option to Search
  • Add Search button to the Folders widget

Statistics fields

  • “Email open count” field
  • “Links click count” field
  • Populate newly added statistics fields with historical data

Records and views improvements

  • Enable photos for all folders
  • Enable “Allow multiple” for the URL field type
  • Enable manual columns reordering in card view
  • Make URL formula clickable in list and card views
  • Support consecutive “Required per stage” fields
  • Add “Record link” to the exported data
  • Sort Related records by Creation time
  • Use Ctrl+Enter to save record/task/comment
  • Enable Admins to delete other users timeline items (e.g. comments)
  • Increase max field size name in the record form

Mobile apps

  • Business cards scanner
  • Show Contact’s record on incoming call
  • iOS: Create/del records, tasks, Timeline, colors
  • Gmail add-on
  • Task improvements: Created data, due dates visualization
  • Generate PDF
  • Make API Call
  • Filter by macros in user field
  • Improved rich text support in comments
  • Added search to views
  • Required per stage for all fields
  • Record link macros
  • “Recent in related”
  • Required fields per stage
  • Field option “Lock for manual updates”
  • New Gmail UI support
  • Share record button

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