NEW
NetHunt’s Changelog
All product updates, improvements, and fixes — in one place.
Want to stay updated on our product roadmap? Keep an eye on this page
Tasks
You can now export tasks from NetHunt CRM for analysis or backup. Note that task import isn’t available yet.
All-day tasks now show the right date across time zones
Previously, if a task’s creator and assignee were in different time zones, the due date of an all-day task could shift. Now these tasks keep the correct date and “All day” label, and appear correctly in date-filtered lists like “Today.”
Integrations
Chats
HelpCrunch integration, Viber file sharing, and quick actions in lists
HelpCrunch integration for customer support
Connect HelpCrunch live chat to NetHunt CRM to handle customer inquiries and reply faster.
With the integration, you can:
-
Create new records from chats and pass inquiries on to your sales team
-
Reply to customers directly from the CRM using saved reply templates
-
Link chats to contacts, companies, and deals to keep the full conversation history in one place
-
Manage conversations: view open, unread, and closed chats, and sort them by the date of the last message
File sending via Viber bot
Previously, Viber API limitations made this impossible. Now you can share documents and other files with customers right from the CRM chat.
Previously, NetHunt CRM supported sync with only one Telegram folder. This could be inconvenient if your conversations were organized across several folders, or if you reached Telegram’s limit of 200 chats per folder. Now, you can sync multiple Telegram folders at the same time and keep your existing Telegram chat structure.
Guide
VoIP
For VoIP integrations, you can now turn off call forwarding to a manager. By default, this option remains enabled.
For Ringostat and CallsApp connections, there is also a new required step: at least one user must be linked before the integration can be activated.
For Ringostat and CallsApp connections, there is also a new required step: at least one user must be linked before the integration can be activated.
The summary of our product releases
for previous years
Released in 2025 (Q1 - Q3)
Notifications
- Notifications center — a single place to manage all alerts
- In-app and browser notifications
- Key activity alerts, including:
- When you're assigned to a record;
- Upcoming task due dates;
- Mentions in records
Integration with WhatsApp Business
- Creating deals and contacts from WhatsApp Business messages
- Messaging from within the CRM
- Reflecting chats in the client’s customer record (timeline)
Chat Search
- Search conversations in messengers by contact name, username, phone number (if saved in the system), or group chat name.
Improved Instagram Integration
- The content of Instagram posts and Reels is now visible in CRM chats. View content without switching between apps and communicate with customers in one place.
Automations
- Leaving and pinning comments in the client’s card within the Timeline from automations.
- Option to skip “Wait for date” steps in automation. If the date in the field has already passed, the step execution is not canceled but continues. Previously, the process would simply stop, but now it can be configured as needed.
- Date format for the “Webhook event” trigger. You can now choose the desired date format yourself, for example, mm/dd/yyyy or dd/mm/yyyy.
API
- In “Make API call,” the PATCH, PUT, and DELETE commands have been added — now you can create more complex and flexible scenarios via the API.
Data Import
- From now on, when importing data via CSV, new unique values are added to existing records instead of overwriting them. You can now add new tags to existing records directly during the CSV import process.
- We’re adding Facebook Messenger to the Chats section
- Respond to Facebook messages directly from the Chats section
- View Facebook messages on a record’s Timeline
- Reply from the Timeline
Integration with Aircall
- Creating contacts and deals from calls
- Saving calls in the client’s record on the Timeline
- Ability to listen to call recordings
Automations
- Timestamps for tracking time intervals (how long a deal stays in a specific stage, how quickly managers respond to inquiries)
Tasks
- Bulk selection and update of Tasks
UI/UX improvements
- Added field type icons to columns and client cards
- The “Created” and “Updated” fields now display not only the date but also the exact time, making it easy to distinguish newly created records from those that were only updated
Workflows
- New Workflow trigger, New chat conversation, which allows starting a workflow when a new message arrives into a connected chat.
- New Wait step added, Wait for a chat interaction, which allows to continue a workflow after a manager replies or closes the conversation
- New Wait step added, Wait for email bounce/privacy, which allows to react when a particular or any email bounces in a workflow
Fields
- Added new field type, Related summary, which allows to pull data from related records and backlinks to see their aggregated data
- Timestamp data (via macros) for the Trigger and Wait events
VoIP
- Added a new trigger: New VoIP call. Allows to start a workflow when a new call is received, made or missed
- Integration with Phonet
Mobile apps
- File uploads on mobile apps
Released in 2024
Data enrichment
- Integration with Apollo for email search and automated enrichment of records
- Integration with Hunter for finding emails and automated data enrichment
Integration with LinkedIn
- Sending and receiving direct messages through NetHunt CRM
- Automate the process of sending connection requests through workflows
- Sending of messages directly through workflows
- Supported the linking button on pages My network, “People you may know”, “You might like”, Recommendations
Workflows
- Multi-channel sequences combining emails and LinkedIn messages
- Improvement: Round-robin user assign order in workflows now doesn't reset when a user gets added/deleted to the users pool
- Added the option to Copy steps in workflow
- Added ability to link emails to the task in the workflow
Messengers
- Expanded chat permissions, allowing users to manage access by both roles and individual users
- Added the option to Open phone number in WhatsApp from customer record
Roles and permissions
- Added the new field setting — “Limit field editing” that allows only some users edit the data inside them.
- “Hidden groups” on customer record based on Special visibility permissions.
Tasks
- Added a new type of Notification email — “Task Due date updated”. Send a notification to all users listed in a task once somebody changes a Due date.
Other
- Introduced compliance with the new Gmail limitations
Released in 2023
Workflows
- Closing all workflow branches no longer required to activate it
- Option to re-arrange the spit and filter branches order
- Option to change workflow owner
- Split and filter branches redesign
- Web-form drop-downs no longer default to the first option for respondents
- “Response data” support in Make API call workflow action
- Use macros in inserted inks in Workflow emails
- Support zoom in/out in workflow templates
- Filter for the webhooks, webforms and API response data
- “Increase/decrease by” support for numbers and currency
- Option to “inherit” related records from an existing records when creating a new one
- Ignore automatic emails opens and clicks by bots
- Prevent sending automatic emails to previously bounced addresses
- Make API call: Support GET requests and Headers
Messengers
- Group chats support for WhatsApp
- WhatsApp stability improvements
- Group chats support for Telegram
- Phone number suggestions when creating a new Contacts from a Telegram chat
- Telegram (personal accounts) integration
- WhatsApp (personal accounts) integration
- Instagram (business accounts) integration
- Viber (bots) integration
- Ability to archive chats
Record form improvements
- Option to resize record form
- Improve readability of the timeline items text
Usability improvements
- Support filtering Tasks, Campaigns and Workflows by the deleted users
- Make the current user as the first one in the User-type filters
- Roll-back functionality (revert mass updates and import)
- Option to Copy fields
- “Required per stage” setup improvements (support for the “Only” option)
- Simplified Ringostat connection process
- Card views performance improvements
- Mobile: Multiple bug fixes and stability improvements
- General search performance improvements
- Related records visual improvements
- Display related records in the record history (instead of “References”)
- New statistics fields: Last calendar event date
- Right-to-left UI support
- Open records in a new tab (via middle click and Control(Command) + LClick)
- Card view navigation improvements
- Various controls improvements (added search and filtering options)
Roles and permissions
- Show fields based on roles and record assignee status (“Limited fields visibility”)
- New permission: “Read-only” if not assigned/owns a record
- Files uploaded to a record are now shared with your team by default
Email campaigns
- Email campaigns delivery slow-downs fix
- Custom SMTP stability improvements in Email Campaigns
- Custom tracking domains support for higher email deliverability
- Added the option to expand the record linking menu (x2)
- Mass records linking improvement
- Linked emails processing improvements (for records and tasks)
VoIP
- UniTalk integration
- Redirect incoming calls to the record’s assigned manager
Mobile
- iOS: add a separate button to edit field date
- iOS: add option to preview the contents of the emails in Timeline
- Support for mentions in Timeline
- Open links in comments
- Multiple bug fixes and stability improvements
Other
- New Statistics field type — “Sender of the last email”
- Add the option to open a phone number in the Telegram app
- Improve the Email campaigns statistics consistency
Released in 2022
Workflows redesign and improvements
- Retry failed steps
- Cancel active or waiting steps
- Improved runs history and details
- Add option to disable a Workflow while letting active runs to complete
- Generated PDFs are shared by default
- Add “Record ID” macros
- Workflows reactions: wait for open, wait for click
- Go to workflow run details from a record history
- Continue workflow / Send emails only in the allowed timeframes (not only days)
- Trigger by tag added/removed
- Auto-link newly created record
- Filter by related records
- Filter operator: is any of
- Forms multiple choice field
Webforms improvements
- Country field type
- Redirect to a custom page on submission
Email deliverability improvements
- Set manual delay between emails (in Workflows) i.e. limit emailing speed
- Custom SMTP SSL connection support
Integrations
- Ringostat integration
- Stream Telecom integration
- Binotel integratiom
Messengers
- Telegram bots integration
- Open chat in Viber via the Phone field
Records auto-creation
- Add option to create new suggested Contacts and Companies via Gmail Compose dialog
- Add Auto-create suggestions for Facebook and Intercom
- Improve name suggestions when creating new Contacts from Inbox
Search improvements
- Enable Search by a partial phone number
- Allow creating new records directly from Search results
- Add “Show all results” option to Search
- Add Search button to the Folders widget
Statistics fields
- “Email open count” field
- “Links click count” field
- Populate newly added statistics fields with historical data
Records and views improvements
- Enable photos for all folders
- Enable “Allow multiple” for the URL field type
- Enable manual columns reordering in card view
- Make URL formula clickable in list and card views
- Support consecutive “Required per stage” fields
- Add “Record link” to the exported data
- Sort Related records by Creation time
- Use Ctrl+Enter to save record/task/comment
- Enable Admins to delete other users timeline items (e.g. comments)
- Increase max field size name in the record form
Mobile apps
- Business cards scanner
- Show Contact’s record on incoming call
- iOS: Create/del records, tasks, Timeline, colors
- Gmail add-on
- Task improvements: Created data, due dates visualization
- Generate PDF
- Make API Call
- Filter by macros in user field
- Improved rich text support in comments
- Added search to views
- Required per stage for all fields
- Record link macros
- “Recent in related”
- Required fields per stage
- Field option “Lock for manual updates”
- New Gmail UI support
- Share record button
product experts — let's find the best setup for your team