Messengers
Workflows
Chat Templates & API Response Filtering
Chat message templates
You can now save ready-made replies for common conversations and respond to customers in just a few clicks.
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Shared templates: consistent replies available to the entire team.
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Personal templates: for individual use only.
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Formatting & emojis: messages stay natural and conversational.
API response code filtering
Automations are now more predictable.
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Scenario branching: different actions for successful responses (200) and errors.
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No broken flows: automations don’t stop due to third-party service failures.
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Error handling: tasks are automatically created for managers to review issues.
product experts — let's find the best setup for your team