IMTC now has one central hub for maintaining their client-related database. They can create new client folders when a fresh face arrives in their shop and update an old folder when they deal with somebody they already know. Roberto can keep on top of what is going on with his team and his business, always understands who needs to do what next, and even offers rewards to his best-performing colleagues.
To do this he uses NetHunt’s comprehensive reporting functions. He can look at pipeline reports to compare how his team performs week-on-week, based on the deals that were closed and the money that was earnt. This gives him an overview of the general health of his business. More specifically for his team, the goal report function lets him set specific goals for selected team members to meet. He can choose different criteria for the goals he wants teams to meet and keep an eye on them in real-time.
The whole team has access to the goal report, and this maintains a healthy competition and momentum between his different team members.
NetHunt CRM even helps with IMTC’s SMS marketing and customer reward campaigns. Roberto finds all the customers who have been most loyal to his business over the past month, exports their data from NetHunt and imports it into an Italian SMS provider. It’s that simple!
