Better alternative to Shared Inbox

As you share Gmail inbox with another user, they may easily lose track of conversation. The thing is they don’t have access to any contextual data from prior interactions or internal data sources.

No clear separation of internal notes and external messages lead to total confusion among team members. They may forget about a follow-up or a task any time.

Lack of personalization due to generic email address.

Possible confusions and collisions between team members as they may answer the email simultaneously or wait for other specialists to respond to it.

The team may lose essential data or attachment in an email thread.