HelpCrunch integration, Viber file sharing, and quick actions in lists

HelpCrunch integration for customer support

Connect HelpCrunch live chat to NetHunt CRM to handle customer inquiries and reply faster.

With the integration, you can:

Create new records from chats and pass inquiries on to your sales team
Reply to customers directly from the CRM using saved reply templates
Link chats to contacts, companies, and deals to keep the full conversation history in one place
Manage conversations: view open, unread, and closed chats, and sort them by the date of the last message

Previously, Viber API limitations made this impossible. Now you can share documents and other files with customers right from the CRM chat.

You can now handle common actions on records without opening them.

Use the new three-dot menu in record lists to:

There’s also a new button to open a record in a new tab.

Long notes and descriptions are now easier to work with. You can adjust the height of multi-line fields to see more text at once.