The Challenge
Since each division at Uklon follows its workflows, the new CRM had to centralize customer management, automate key processes, and provide full visibility into sales performance.
Specifically, Uklon was looking for a system that could:
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Integrate seamlessly with internal systems to consolidate all customer data.
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Automate sales processes and monitor customer activity in real time.
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Allow teams to easily customize pipelines for evolving business processes.
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Simplify interaction tracking and support proactive churn prevention.
The migration was so fast and exceeded our expectations. NetHunt CRM helped us keep all our data intact, and the support team guided us through every step of the setup.
The Solution
Centralized Customer Management Across Business Divisions
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CRM automatically updates contact information, even when individuals change companies.
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Managers can see a customer’s deal history across Uklon business units. This helps with cross-selling.
Now, all customer data is in one place, which helps us better communicate with clients. If a client worked with one of our business units, we can offer them relevant services from another.
Automated Customer Activity Monitoring
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NetHunt CRM integrates with the internal system and updates shipment data daily.
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If shipments start to decline, the system automatically detects and flags it.
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Upon reaching a critical level of activity, CRM notifies the manager.
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Customer Success Managers get notified. They then contact the customer to find issues and offer solutions.
We don’t wait until a customer completely stops working with us. CRM automatically analyzes trends, and if shipments decline, managers receive a signal to engage the customer proactively.
Process Automation and Effective Sales Management
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Faster deal cycle – CRM makes the sales process smoother. This helps the team work better and reduces turnaround time.
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Flexible pipeline customization – Managers can set up CRM workflows on their own. They can set up and adjust sales pipelines to match different client needs without relying on developers, ensuring quick adaptability to business changes.
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Clear deal tracking — All customer data and deal statuses are consolidated in one system. This makes it easier to track progress, identify bottlenecks, and take action when needed.
Results
Faster sales cycles
Sales process automation and custom pipelines help managers work better and close deals quicker.
Lower customer churn risk
CRM tracks customer activity automatically. It spots negative trends and alerts managers. This prevents drop-offs.
Always up-to-date data
CRM syncs automatically with Uklon’s internal systems, and it updates customer records with the latest data.
I’ve worked with NetHunt CRM on multiple projects and highly recommend it to fellow entrepreneurs.
