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Tips & Tricks

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When you’re starting a business, Excel is an ideal solution to organize all the customer details, orders, invoices, along with the other information that you need to keep track of. However, as your business grows, working with 200, 800, and 1,000 clients this way becomes barely manageable. Let alone the fact that you will need to let your sales and marketing team access it to make changes and use this data efficiently for their activities.…

Let’s face it, all of us use Gmail either for some personal correspondence or at work. When it comes to business, you may easily get lost in all the emails and notifications you get. For this reason, many companies consider implementing a CRM system, which helps them organize all the data. But if you are not ready to such a radical step yet, you may simply use your basic Gmail account as a whole CRM…

Human nature makes all of us want to achieve more: a higher salary, better opportunities, more influence and power. That’s why we can make quite a logical assumption that the most common motivation strategies are connected with income and career. Although they do work in many cases, there are a lot of other ways to motivate and inspire your sales team.  1. Set clear goals and KPIs When motivating your sales team, keep in mind…

The customer is always right, you say? Nonsense. Let’s be honest, there are so many customers who are just driving us nuts! But no matter how challenging they do our work, we still care about them and aim to provide great customer service. So what makes this excellent customer service and why do you need it in the first place? According to Genesys, the main reason for improving the service is a high level of…