Human nature makes all of us want to achieve more: a higher salary, better opportunities, more influence and power. That’s why we can make quite a logical assumption that the most common motivation strategies are connected with income and career. Although they do work in many cases, there are a lot of other ways to motivate and inspire your sales team. 1. Set clear goals and KPIs When motivating your sales team, keep in mind…
In this article, we’ll talk about how to write a gentle reminder email to a client for payment that will inquire about the reason for the delay politely and speed up the obligations fulfillment in an efficient way. 1. Top 5 Payment Reminder Tips As you may have guessed, the success of such a message greatly affects the payment speed. However, a frankly rude email can, on the contrary, spoil partner relations with the client. Naturally, the text…
Do you agree that a full-fledged control is a recipe for success in any endeavor? Hopefully, you don’t because even a complete conformity to the plan, which is doomed to failure, won’t bring fruit. However, we have to admit that the role of the control function is relevant for any type of activities. If you are a manager, you have to control the performance, sales, production, servicing or any other activity within your business. Correspondingly,…
Every entrepreneur has his or her own vision of the business. Still, all they agree on the fact that success is derived from the clients’ satisfaction. Regardless of what you’re dealing with (either manufacturing goods or rendering services), a happy client is your goal. However, providing a qualitative product/service is not always a prerequisite for success. A number of versatile activities and aspects shape the relationship between a service/product provider and a client. In the…
“The customer is always right”. Even when he or she actually isn’t. That’s a rule you should remember because customers are the lifeblood of your and any other business. You can not make everyone like you. Or your products. It’s natural for clients to get frustrated or even angry when a product or a service they are paying for doesn’t meet their expectations. Receiving an angry email from a customer is like finding a bomb,…
Gaining earnings is the purpose of every commercial activity. At the same time, it is important not only to have revenue but also to be profitable. The lucrativeness can be expressed in financial terms, i.e. a currency value, or in percentage. However, before you take a calculator and shift to mathematical computations, it is essential to get acquainted with certain formulas and metrics. If you have no idea why one needs to get involved in versatile…
Your leads delete 48% of the emails they get every day. Sadly, your quotation may suffer the same fate if it fails to catch the recipient’s attention. For such a case, people created follow-up emails, which may redress this situation and turn your lead into a customer. The next ten steps will teach you how to follow up on a quote and compose a decent email. 1. Do Your Homework Before you follow up on…
At first glance, any CRM system might look complex. This is because they have so many options to customize and tune-up. But a CRM is only confusing in case you don’t know what those options do and how you can use them to your advantage. Here are several tips you can follow when customizing and using your CRM for small business. 1. Keep an open mind CRM systems are different. Don’t expect one system to have every feature…
Even though CRM systems can be used not only for the sales purposes, this is the most common need for employing them. Almost every CRM software for sales management promise to help “increase sales”, “improve customer relationships” or “better manage the sales team”. Probably some of you might have been disappointed after trying out the n’teenth CRM solution and simply not finding what you’ve been promised. But before you jump to conclusions, remember that any Sales…
In the 90’s, the CRM systems were mostly used for sales: to contact existing customers, make them new offers relevant to their previous purchases and trying to provide a better customer support. Since then, the public eye has viewed CRMs just like that – a salesperson tool. While not completely false, today it’s more of an aging stereotype. We often hear that the Customer Relationship Management systems (CRM) have evolved. While true, the scope of…