To be honest, selling is hard. There’re a lot of factors that influence how successful your sales efforts are. Even if your sales pitch is irresistible, you still might not get a response you were striving for right away. According to InsideSales, 50% of sales happen after the 5th follow up. And here’s another piece of stats from HubSpot to think about — the average sales rep only makes 2 attempts to reach a prospect. 

In turn, Marketing Donut has revealed that you get five or more brush-offs before getting a “yes.” from your lead. Unfortunately, 44% of sales professionals give up after a single follow-up and 22% give up after two unreplied emails. 

Salespeople make a fatal mistake. They equate communication with potential customers to personal relationships. Remember: your lead is not your crush, here you don’t have risk to seem an annoying stalker. Being a company, your emails usually go undetected. It does pay to be persistent: each next email doubles your chances to get at least noticed. However, the window of opportunity begins to close at six attempts, so use follow-ups wisely before persistence turns into inefficiency.

What is a Sales Follow-up Email?

A follow-up email in sales is a message that sales reps are sending to their prospects if they get no response to their initial email, or if the previous answer was ‘no’. Sending sales follow-up emails is an effective way to engage or re-engage your prospects in a conversation that might eventually lead them to a closed deal. 

It’s quite a tough task to write a great follow-up email that is going to be something more than a piece of junk in someone’s inbox, but it’s absolutely possible. 

Take a look at this email.

Follow-up email sampleSource: TOPO Blog

By all means, that’s how sales follow up emails should be done. It’s relevant, personalized, customer-centric, and trustworthy. In fact, emails like this one are not difficult to write if you have the right mindset, done your research to understand your prospect better, and have a value to provide. Below, we are sharing six sales follow-up strategies that will teach you how to write effective emails and eventually close a deal

5 Sales Follow-up Strategies Backed with Examples

  1. “Sending Value” Follow-up Strategy

If something didn’t work out, that could be because you didn’t give a prospect enough details about you, and they were too busy or shy to ask for more information. Believe it or not, a lot of people are scared of looking incompetent.
A good way to follow up is to send some useful materials to the prospect to spark more interest in your products. An appealing subject line only adds up to the probability of being finally noticed and appreciated.

Template #1:

Hi [Name],

I hope all is well. I know I haven’t heard back from you yet but I’d like to provide some assistance. I send you materials that might help with [a problem that the company is facing at the moment]. Here are the links:

[links or information]

I was also hoping to schedule a brief conversation this week to learn a little about you and your role at [company], as well as some of the projects you have on your radar. When are you available next week?

Best,

[Your name]

Why is this a good strategy?

    • It shows the understanding of prospects’ problem;
    • It gives value instead of idle wows; 
    • It‘s a good start for a long-term professional relationship.

2.  “Team Discount” Follow-up Strategy

Another way to craft a sales follow-up after no response and finally hook the prospect is to provide a group discount. This one is relevant when you’re sure that your product may be useful not only for one person from the company but for several of them.

Template #2:

Hello, [Name]!

We’ve noticed that our product/service might be interesting for your peers as well. It can improve [insert something that needs improvement and can be solved by your product] and help your company hit revenue goals. 

And guess what? We offer a 10% discount for your team! If you like the idea that we’re suggesting, we’d be happy to discuss it in detail. 

Sincerely,
[Your Signature]

Why is this a good strategy?

  • You offer a discount, which makes your product very attractive to the user; 
  • At the same time, you propose a team discount, which means that they will pay you more at once; 
  • You encourage the user to visit your website and explore your products.

3.  “Never Too Late” Follow-up Strategy

This strategy shows you how it’s possible to send a follow up to someone you wanted to talk to but couldn’t reach. It gives you a second chance to schedule a meeting or a phone call with a prospect.

Template #3:

Hello, [Name].

Unfortunately, I couldn’t get in touch with you on the phone earlier today. I was calling to discuss [insert the brief description of the offer].

However, the voicemail told me to try reaching you again [enter the date and the time]. Till I do, you can contact me here or at [insert a cell number].

Sincerely,
[Your Signature]

Why is this a good strategy?

  • It’s short and gets down to business;
  • The message shows respect for your prospect’s time and privacy;
  • At the same time, it helps you to contact the right person faster.

4. “A Quick Survey” Follow-up Strategy

Another way to remind the prospect of your existence and get some data on the efficiency of your email is to send a pop-quiz in your follow-up. Make it short yet catchy, and the higher conversion rate is guaranteed. 

Template #4:

Hi [Name]

Just wondering: are you interested in receiving our emails in the future? You may be busy as hell for writing a long response, so all you need to do is to send one number: 

1  — I am unavailable now, follow up again sometime.
2  — I am not interested in your solutions.
3  — Can I find out more about the offer? 

Thank you for your time!

Sincerely
[Your Signature]. 

Why is this a good strategy?

  • It’s brief and requires only a sec to reply;
  • You show some respect by helping them to save time;
  • People love polls and interactive content.

5. “Hot on the Trail” Follow-up Strategy 

Don’t forget to follow up on your prospect shortly after your business meeting or even a phone call. That’s the best way to build upon your further partnership and show your interest in further communication. 

Template #5:

Hey [Name}

Thanks for a great meeting today. Here’s a quick recap of what we talked about, what we have to focus on in the coming weeks, and the steps we need to take to accomplish our goals.

Objective: Discuss monthly growth figures to determine wins, losses, and areas to improve (for example) 

Conversation points:

New channels struggling to maintain retention levels.
Missed target: increase upgraded users by 7%.
Hiring needs: 3 additions to the growth team, 7 additions to the dev team.

Action points:

Restructure support team to improve retention and customer satisfaction.
Implement A/B testing discussed on premium products.
Start job posting and internal outreach for open positions. 

Next meeting: Thursday, 8/16
Signature

Why is this a good strategy?

  • You establish a stronger bond between you and a prospect; 
  • You remind them about pain points that need an immediate solution;
  • You schedule the next meeting right away after the first one.  

Our list of only five sales email templates is not exhausting. You can get into 1000 and 1 of any possible situations that require your follow-up. So it may and will happen that you find yourself crafting a follow-up email from scratch. In this case, you might want to use the best practices that will help you to stay atop. Here they are. 

Quick Tips for Sending Effective Sales Follow-up Emails

  • Be Prepared 

Nobody likes generic emails. Don’t make your prospect feel like you has just copy-pasted text and all that you want is their money. Make them feel that you truly care about their growth and are eager to offer a viable solution to their pain points. Be customer-centric and research a bit to personalize your message and make it up-to-date. 

  • Be Concise 

All sales emails should be short, but follow-ups should be even shorter. However, this doesn’t mean you have to do away with all the pleasantries. You can write polite and friendly messages with a human touch, but make them concise and get to the point. 

  • Be Useful 

Sharing wisdom, social proof, statistics, or any other kind of relevant content is always a great practice to deploy in sales. From your first interaction, you want to come off as a trusted advisor – not just a salesperson waiting to close a deal. 

  • Be Honest

Few people look forward to cold contact from a sales rep, but we accept it as part of our professional lives. Being useful doesn’t mean hiding your initial intent. Yes, you want to introduce your product to them, and there is nothing wrong with this. 

  • Be Thoughtful 

Sometimes you’ve hit the end of the road with the prospect, and it doesn’t make sense to keep wasting efforts on them. Rather than giving up, it’s worth throwing a “Hail Mary” email out there to see if it’s enough to wake them up.

Now you’re almost fully geared up to send successful follow-ups and win way more prospects than before. We say “almost” because one essential detail is missing here: a tool that will help you schedule follow-ups and stop losing leads scattered throughout your pipeline. 

This tool is a CRM. This software makes your sales process simpler by providing you with ready-made email templates, visualizing your sales funnel, and even automating your follow-up sequence. 

You probably already know about CRM and its benefits for SMBs. And now close your eyes and picture this: the pipeline, follow-up schedule, contact history — all of these reside in your Gmail. No need to switch tabs or import data, just see whom you need to contact today and follow-up the right people in one click. 

Building follow-up sequences in Gmail is not a dream anymore. It’s a reality. 

Interested in how does it look like? Sign up for NetHunt CRM for free and see everything with your own eyes! 

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